Disputes Policy

Last updated: Dec 13, 2022

WeWe encourage End Users and Freelancers to try and settle conflicts amongst themselves. If for any reason this fails, End Users encounter non-permitted usage on the Site, End Users can raise Dispute Resolution via WeWe Platform under Dashboard > My Order > Action > Details > Submit Dispute. 

• Order rejections can be performed on WeWe, when eligible, through the Dispute Resolution.

• Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of Payment Terms. Doing so may get your WeWe account temporarily or permanently suspended until the issue is resolved.

• WeWe, through its Payment Services Provider, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.

• All transfer and assignment of intellectual property to the End User shall be subject to full payment and the delivery may not be used if order is canceled for any reason.

• If an order is canceled (for any reason), the funds paid will be returned to the End User's WeWe Account.

• Revisions to deliveries can be performed by Freelancers based on the Freelancer's service package. Freelancers may determine the amount of revisions they wish to offer, including no revisions.

• Requests for revisions can be performed through the Order Management Page while the order is marked as Pending Review.

• Requesting to gain more services from Freelancers beyond the agreed requirements by using the Request Revisions button is not allowed. 

• End User is encouraged to submit a Custom Offer for extra services.

CONTACT US

In order to resolve a complaint regarding the Site or the Platform Offerings or to receive further information regarding use of the Site or the Platform Offerings, please contact us at https://wewe.cc/ or support@wewe.cc.